Select Language:
Capio Partners is a receivables management company that is dedicated exclusively to medical accounts. Our goal is to reach a resolution without added stress.
If you were contacted by Capio Partners, you can contact us at 888-893-0171 and talk with one of our qualified account specialists. They are here to help you understand the patient responsibility portion of your healthcare bill and help you find a resolution.
Your account was placed with Capio Partners in order to resolve the outstanding balance. We’re here to help craft a resolution that fits your budget.
By calling 888-893-0171 you can speak to one of our knowledgeable account specialists who can help in finding resolution. You can also contact your insurance company to better understand their explanation of benefits.
The collection letter has several objectives:
Most all medical providers/hospitals will have their own written correspondence for handling collections and will use a series of letters to collect the debt owed.
Once you receive a collection letter, don’t panic, and don’t ignore it. By law, debt collectors are required to provide specific information regarding the debt. These include: The name of the creditor, the amount owed, information pertaining to your right to dispute the debt, and a statement informing you that the debt is assumed valid if you do not dispute it within 30 days of receiving the notice. According to the Consumer Financial Protection Bureau, an individual can lose important rights if you do not act within the allotted 30- day timeframe.
Fraud can happen to anyone. There are bad actors out there who may take advantage of people with debt. It’s important to be skeptical when you are contacted about owing money to someone.
However, if you do legitimately owe the debt, it is best to have a plan to pay it off.
Take action when you receive a collection notice. Reach out to our team to explore options available to help you pay off this debt. A federal rule change began in November 2021 allowing collectors to contact debtors by email, text, or social media, as well as by phone (previously the only sanctioned method other than written correspondence) which opens new ways for scamming the patient.
Please note that Capio Partners will not attempt to contact you using social media.
Capio Partners offers BuoyFi Calculator to provide affordable, income-based options that may lower your payments. Click here to learn more.
We proudly adhere to all state and federal requirements related to the credit reporting of medical debt. We only report medical debt to the credit bureaus in accordance with applicable laws and based on the agreements we have with our provider clients. We are here to assist with any credit-reported items and are committed to working with you to ensure a positive consumer experience. If you have questions or need support, please don’t hesitate to contact us.
Consumers are protected by laws such as the Fair Credit Reporting Act (FCRA), which ensures accurate and fair credit reporting. We are committed to full compliance with these regulations and strive to maintain the highest standards of integrity and transparency.
Equifax, Experian, and TransUnion have jointly announced that all medical collection debt paid in full by the consumer will no longer be included on consumer credit reports. For questions regarding any credit-reported medical debt or to resolve an account, please contact our team. We are happy to work with you to find a solution and ensure a positive experience.
Your satisfaction matters. We are dedicated to providing respectful, honest, and helpful service in every interaction. If you need support or have concerns about credit reporting, we encourage you to reach out—our team is here to assist you.
